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Artist Beware: Omegaro [resolved]

note: resolved amicably, I now have no hard feelings toward the artist and the commission was completed.  There was a lack of communication but there were legitimate reasons for the delay
note: all old links followed by an archive.is capture of them from November 7, 2015 4:00 PM Eastern

WHO:

online persona: Rho

Furaffinity: omegaro

twitter: @omegaro

WHERE: does most business via Furaffinity: https://www.furaffinity.net/user/omegaro/

commission was agreed on via twitter: @Anthony_Stuart (me) and @omegaro (him)

WHAT:

in short, the idea was for a SFW digital sketch of my character playing a guitar.  I paid on the day (May 29) that it was hashed out, have made multiple attempts to get an update, now on November 25 it’s still not here and I can’t get a response to my requests for a refund.

WHEN:

May 29: commission negotiated via twitter, payment sent, was told it’d be a couple days.  Several requests for updates since then have been responded to, usually with some variation of "it'll be done soon", yet there has been no response of any kind since September despite many attempts. After some (unrelated) offline drama has delayed this post, it’s now December 16, over half a year since the commission was agreed on, as I submit this.

PROOF:

http://s28.postimg.org/60djkqp1p/Rho_FA_shouts_showing_similar_situations_from_o.png FA shouts showing this may be a pattern for Rho

http://s2.postimg.org/l8dj7e9mh/rho_commission_paypal_confirmation.png paypal confirmation

http://s9.postimg.org/63p1sumtb/Rho_DM_1.png DM part 1

http://s23.postimg.org/wd7ocawaz/Rho_DM_2.png DM part 2

http://s21.postimg.org/iosn6mzl3/Rho_DM_3.png DM part 3

After this, Rho unfollowed me, DMs on twitter require that the person receiving it must follow the sender

9/27, 10/20 https://twitter.com/omegaro/status/648295128814235648 https://archive.is/30mfr

11/3 https://twitter.com/Anthony_Stuart/status/661805262991433728 https://archive.is/HchNO

https://twitter.com/Anthony_Stuart/status/662574638959054848 https://archive.is/pUft0

11/24 https://twitter.com/Anthony_Stuart/status/669336626338930688

EXPLAIN:

Put simply, I had a fun idea for a commission, saw someone on twitter recommend Rho, and went to him for the job.  I was told it would be “Monday or Tuesday”.  I did my best not to nag and to be a good, kind, patient customer, but it’s now been seven months and I’ve made many attempts to make contact.  The last time I got a response of any kind was in September, and it’s now December.

At this point, it’s been long enough that I have little interest in the commission anymore, and just want a refund of the $35.00, I’m not even asking for the Paypal fee.

I’ve waited three full months after friends started telling me to go this route, because I didn’t want to offend, rock the boat, cause drama, or whatever.  I’ve already lost interest in not only this commission but others as well, I just want the refund, or if I can’t get that, I want others to be warned of what they might be up against.

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Comments

( 10 comments — Leave a comment )
kattotang
Dec. 19th, 2015 07:05 am (UTC)
Looks like you paid with a debit/credit card, correct? You should just go through your bank to get your money back. It's unfortunate you didn't file a Paypal dispute within the time frame to do so. I'd advise you to do so in the future if an artist refuses to give any updates and/or outright ignores a request for a refund, because that's really not cool.
Sian Tiley
Dec. 19th, 2015 09:27 am (UTC)
what Kattotang said and It looks like your not the only one who they have left in the dark
anthonystuart
Dec. 20th, 2015 12:25 am (UTC)
Thanks for the advice, I'd been reluctant to go for the nuclear option on this without giving the artist one last chance, but we have Rho's response via twitter: "people still use livejournal?"
Clearly Rho has no intention of taking this seriously, so now it's my turn to take it seriously: I'm going to the bank tomorrow.

My intention was to post this before time ran out on a paypal dispute, but I made mistakes with my post (having never posted to LJ before) and then RL happened to delay it further. Now, I have time.
kattotang
Dec. 20th, 2015 03:55 am (UTC)
I just want to say, you gave the artist plenty of chances. Personally, I think you gave them far too many. I don't know if going through your bank will even affect them (I don't know how it works, but I doubt it'll somehow take the money out of their Paypal like forcing a Paypal chargeback would?), so like I already said, if this sort of thing happens in the future make sure you file that Paypal dispute. Because really, how else will they learn that this sort of thing is not okay?
anthonystuart
Dec. 20th, 2015 04:32 am (UTC)
thanks... my main concern was giving them enough chances... looking back, that probably should not have been my main concern. I've had other commission issues like this but the artist always either gave a refund or eventually did the piece (in one case, both) so I guess I got naive and expected that to be the case here... bit too much faith in the artist.
It also doesn't help that I wasn't too familiar with paypal, having not had this issue to this degree before, and didn't know I could do a chargeback until the time was almost up. Next time, I'll know.
Enn Shaw
Dec. 21st, 2015 08:47 pm (UTC)
Edited because I had to double check the tweet lol.

:/ agreeing with the others. You gave the artist far too many chances and it's time that you file a chargeback. It is essential that you be patient and give the artist space to do the work you paid them for, but from this post, enough is enough. When they start ignoring you intentionally, you can't be so lenient.

Edited at 2015-12-21 08:51 pm (UTC)
anthonystuart
Dec. 23rd, 2015 09:43 am (UTC)
Update: I've contacted paypal, given them the full details of the situation, we'll see where this goes
anthonystuart
Dec. 23rd, 2015 04:13 pm (UTC)
update: got a response, looks like this may be resolved soon. also, it appears that the part about not being able to DM the artist was incorrect, may have been a twitter bug or a bug with an app. I'll mark this "resolved" when it is
Nae1415
Dec. 24th, 2015 07:02 am (UTC)
Seems he plans on finishing it, but only because people are pestering him about it, not because he wants to :\
https://twitter.com/omegaro/status/679301515496960001
celestinaketzia
Dec. 26th, 2015 09:54 pm (UTC)
Went ahead and marked this as resolved for you!
( 10 comments — Leave a comment )

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