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Advice: half of a trade lost in the mail

I did some trades in July, custom made tails for anime goods.

Of the 5 trades shipping has gone arry in both ways.

One person's anime item has not come yet, I still have their tail as I am wating for their half to arrive, they are within the USA.

In the other case their part of the trade arrived and I mailed thier tail, it still has not arrived, this tail was heading from the USA to Germany.

And no, I do not having tracking for the lost tail, like a ditz I seem to have lost that ONE reciept out of the huge pile I do have.

So. um. How do I proceed? To start I was going to give both items a bit more time to arrive, like 1 more month.
With the tail that seems lost I assume I either need to get claim money and pay them for the anime item, or make another tail.
But what about the other? Do I offer to sell them the tail?

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( 6 comments — Leave a comment )
kayla_la
Sep. 23rd, 2015 01:39 am (UTC)
For the first case... I would just keep them updated. Don't send the tail until you get the anime item. Tell them they may need to chase up the company they bought the item from. If more time passes and it's obvious you aren't getting the item, it's then up to you to decide whether you send them the tail anyway depending on if they can show you proof of the purchase. Assuming it isn't a big loss for you, I'd probably send it as a form of goodwill, but they -should- be able to get their half refunded/resent. Nobody should need to eat a loss here.

For the second case: Since it sounds like you don't have proof that you did send it, I would make a new tail and send it off (and make extra sure to keep the tracking info and receipt this time), and then pursue getting a refund for yourself from USPS if you had insurance (otherwise, you're out of luck there).
ansur2
Sep. 23rd, 2015 12:56 pm (UTC)
How long has the German customer been waiting for their package? Sometime it takes a surprising amount of time for a mailing to arrive. Also, you may recommend that they check their local customs department, in case it's been held up (I know this is a thing in Canada, it might also be a thing in Germany).

International shipping is auto-insured (doesn't usually cover the actual cost of the item unless you claim more than the auto-coverage), but you need to have proof of shipping to claim it, which you don't have without a receipt.
syrusb
Sep. 24th, 2015 06:24 pm (UTC)
I have had international packages held in customs in France; the office will take weeks to get a letter out to the receiver about them, but the receiver can expedite the process by calling about it. Maybe it's the same for Germany?
teekchan
Sep. 24th, 2015 02:44 am (UTC)
I have no advice for the first, but for the second, unless its been 30 days or more, give it more time!
nellyaa
Sep. 25th, 2015 08:51 am (UTC)
Yeah shipping from USA to Germany can take quite a while, up to a month is quite normal. It's usually stuck in customs. :)
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( 6 comments — Leave a comment )

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