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artist ignoring notes?

i commissioned an artist on FA for a chibi back in june and paid upfront. they said that they might get it done quickly, which was a bonus but not necessary. however, now this artist is completely ignoring me, and... i'm not on their current list of commissioners, either. i've sent them two notes asking for updates or a refund, and they've been read/ignored.

in a situation like this, what would be the proper way to proceed? i haven't needed to post an entry to the community before, so i'm unsure if it's something i need to mention to the artist beforehand. for example: "hey, can you please let me know what's going on, otherwise i'm going to need to post about this on A_B". i really don't want to come off like i'm threatening them, but i really have no idea what to do to make them respond at this point. it's so awkward, because they were so nice, and they're active elsewhere... but i'd really like what i paid for.

thanks for any advice you can give me!

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Comments

( 11 comments — Leave a comment )
crimsyn_gryphon
Sep. 11th, 2015 07:35 pm (UTC)
As nice as they may be, they're not exactly being professional with you by ignoring your notes. So don't be afraid to write up a beware. Lack of communication is something to be wary of when money has already been exchanged.

I'd say perhaps you should try posting a public shout on their page where they're most active and ask them to respond to your note(s) regarding your commission. I'd also say go ahead and send them one last note letting them know that you need to hear from them by X date or you'll have no choice but to write a beware. 3 months of not even being put on an active commissioner's list is pretty shady. :(

I hope things get worked out for you soon!
film
Sep. 12th, 2015 02:03 pm (UTC)
yeah, i gave them an ultimatum and just requested a refund, because at this point i really don't want to continue dealing with them if this is how they communicate with their commissioners.

i noticed that apparently they posted a journal a month ago saying that they'd be without a tablet for another week or two, but i would have appreciated a personal heads up, as opposed to an easily-missed journal.
rueq
Sep. 11th, 2015 07:37 pm (UTC)
I get what you mean about threats, it's tricky because they have your money. You'll have to put your foot down though an give them an ultimatum though if they're ignoring you. For example, you could say 'Please respond to me by -date here- or I will have to take further action.' Definitely mention how you're aware that they're reading your notes but not replying to you.

Hope things work out for you!
ctk_hullo
Sep. 12th, 2015 11:14 am (UTC)
IIRC, you should still be able to file a dispute with Paypal to get your money back, assuming that's the way you paid.

Edit: Sorry, didn't mean this as a reply to you!

Edited at 2015-09-12 11:14 am (UTC)
film
Sep. 12th, 2015 02:07 pm (UTC)
i've let them know that i'll file a paypal dispute if i don't hear from them by the 15th. i would have given them more time, but i've already given them way too much, i think.
rueq
Sep. 12th, 2015 08:09 pm (UTC)
No worries!
film
Sep. 12th, 2015 02:06 pm (UTC)
it's so unfortunate that it has to come down to threatening them like that. like i mentioned in another comment thread, they posted a journal saying that their tablet was busted about a month ago... but i would have appreciated them responding to me to at least let me know that, as opposed to ignoring me.

i sent them a message, so hopefully everything gets worked out. i still feel like posting an A_B regardless, because this is really unprofessional.
(Deleted comment)
film
Sep. 12th, 2015 02:08 pm (UTC)
i did just that, thank you for the advice! i hope this gets settled soon.
liptonfa
Sep. 13th, 2015 10:06 am (UTC)
Like some of the others already said, send a note again with an ultimatum till the commission has to be done (maybe 1 week) and then go the way over paypal to get your money back.
teekchan
Sep. 13th, 2015 07:59 pm (UTC)
Do a chargeback, and if for some reason, they do the art (like they had a family emergency or something) you can always cancel it, or resend. Do NOT cancel the chargeback until you have you art. They can easily say 'cancel it! Im doing your art tomorrow' and never do it and you wont be able to dispute it again.
( 11 comments — Leave a comment )

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