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Beware: Frindle

WHO: FA; Frindle

WHERE: http://www.furaffinity.net/user/frindle/

WHAT: Hypnosis Icon

WHEN: Commissioned March 19, 2015

PROOF: http://i.imgur.com/B8n55eT.png



EXPLAIN: Commissioned Frindle on March 19th of 2015 for one Hyno Icon when they posted a journal saying they were taking some. Eagerly I placed an order which was through Google Docs. After 2 months of waiting I sent them a message after they made a journal that if anyone had any questions to send them a message. I sent them a message because I was not sure where my commission was and that it did not show up on their Trello. I received a message back not too long after asking if I had ordered through Google Docs and that they were on a separate spreadsheet. Seeing as I had, I left it at that and figured that it would get done sometime soon.
http://i.imgur.com/nCdQsQT.png - Inquiring about Icon

Two months later, I noticed their queue was getting larger and figured mine wouldn’t be done so I messaged them asking for a refund as it was getting towards the end of the dispute period.
http://i.imgur.com/ThqLkCS.png - Original Message

Frindle apologized for the wait and I noted them my paypal for the refund. I did not receive the refund due to the artists typo of my paypal the first time and when they fixed the issue 2 days later, they only sent me a partial refund. I immediately messaged Frindle on FA, explaining that I had ordered during the time when they were $21 and not $15. Once again Frindle apologized and said they sent the remainder of the refund to my paypal. It has now been 4 days since then and I have not received the remainder of my money. I did send them another message prior asking if they had sent it (they did look at the message but did not respond to me) and I sent another and I am waiting a reply once again.

http://i.imgur.com/shnMko8.png - Telling about the mix up with the Refund
http://i.imgur.com/ZIiQeop.png - Current Outbox Message asking about the remainder

I’m losing my patience with this commission and it’s putting me a little on edge that it’s getting close to the end of the dispute period. Although it is only $6, it’s still $6 I would be out of with only 4 months of waiting, no icon, and a partial refund only to show it.

http://i.imgur.com/0bBwglu.png?1 - Proof of Partial Refund


UPDATE: July 27th
Received a reply back from Frindle saying they will refund me the remainder of my money (however it is $6 and not $5) when they get the funds to do so. I have no idea when this will be and the paypal dispute period is nearing the end (or it could be over, not sure but I know it’s 180 days is the limit).
http://i.imgur.com/5ggWW0a.png - Reply from Frindle

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Comments

( 10 comments — Leave a comment )
celestinaketzia
Aug. 1st, 2015 12:24 am (UTC)
mod comment
Howdy!

It's been a little while since this has been queued. Have you received the rest of your refund?
guscunningham
Aug. 1st, 2015 02:07 am (UTC)
Re: mod comment
Nope. I still have not received the rest of my refund. I do have another part I must tack on to the end as I received a message back since I originally sent in the AB.
metalwolf423
Aug. 1st, 2015 09:35 pm (UTC)
This is the 2nd AB I have seen of this person from just this month. Hopefully not the start of a slippery slope...
celestinaketzia
Aug. 1st, 2015 09:48 pm (UTC)
Re:
Sometimes with artists who have commission times spanning months folks are afraid to/ hesitant to speak out until someone else takes the first step.
n
Aug. 2nd, 2015 10:26 am (UTC)
Re:
Like I mentioned in their other post, they took two years to refund someone for a commission and it was pulling teeth and excuses to get them to come around.

http://www.furcartzone.com/index.php?topic=19402.0

Unfortunately it doesn't look like their practices are going to change judging by how they responded in the last post.
lackoflollies
Aug. 2nd, 2015 08:46 pm (UTC)
If Frindle does not send your refund by one day before the dispute period ends, file a dispute. Don't wait on them.
guscunningham
Aug. 2nd, 2015 10:17 pm (UTC)
I'll be sure to do that. I double checked how much time is left till the dispute period is over (45 days, still some times but it's still to close for my comfort). I'm going to make a note of it so if this isn't resolved by then, I'll file one.
omophorion
Aug. 14th, 2015 06:41 pm (UTC)
Commissioner has been reimbursed the rest of their money.
I added extra to compensate for your dissatisfaction, and I sincerely apologize.
https://i.gyazo.com/806a099fe262a28bbf750725b81847c3.png
guscunningham
Aug. 15th, 2015 04:59 pm (UTC)
Got the money in my paypal and thank you for refunding me.

If this could get marked as resolved by one of the mods that would be great.
celestinaketzia
Aug. 15th, 2015 05:09 pm (UTC)
Went ahead and got it marked for you!
( 10 comments — Leave a comment )

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