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Advice Needed

Hey guys. I wish I wasn't having to post here again, but I don't really have any options left. I don't want to name names just yet, because I really want to figure out if there is anything I can do about this situation before I post my official A_B on this artist.

Suffice to say, I commission a lot of people. I had this artist in mind for a very long time - they were one of my art idols, in fact. So when they opened up for 3 commission slots at the end of November 2014, I was SO excited. Now, this is a fairly high end artist, one that I viewed as a professional. They never did commissions from what I had seen before, but I viewed them as a pro and didn't see any reason not to go for it. So I ordered a commission from them on November 27th, and on December 2nd, 2014, I sent them a payment of $155 (a $150 commission and a $5 tip). They had sent me a pretty nice refined sketch for the piece on the 2nd, when I paid.

I noted them back saying I was pleased with the piece so far and asked if it would be printable. They responded on December 12th answering my question, then adding that they would be sending WIPs that weekend and that it would hopefully be finished next week.

I didn't hear from them again. In fact, they completely disappeared from DeviantArt and Tumblr, both of which had been pretty active beforehand. I tried to contact the artist multiple times when I noticed they were MIA. I even emailed them and messaged them on Tumblr to cover all my bases. My notes on DA went unread, my email unresponded to. Since I was seeing NO evidence of activity anywhere, I filed a Paypal claim against them January 30th, 2015. With such a large sum of money in question and past bad experiences with Pirate-Cashoo, I wasn't going to wait around.

"Miraculously", the artist appeared back on DA a day or two after I filed the claim. What shocking timing! I felt bad for filing the claim if they were going to pop right back up. Now, I had informed the artist I was going to be filing a claim against them if they didn't respond to me within a week, and when they didn't respond, that's what I did. Well, my DA notes still went unread when the artist posted on DA saying they were back.

What they DID do was send me an "updated" WIP which was barely changed from the original. They offered their excuses as to why they hadn't been in touch... but they did not mention the Paypal claim AT ALL. As if it hadn't even happened. This set off warning bells, but since they seemed to have gone through a rough time and they had given me an updated WIP, I decided to close the Paypal claim.

Like an idiot.

The "updated" WIP was sent to me thru DA on February 2nd. That is, as of now, the last time I have heard from this artist. I have tried multiple times to contact them. So far, I've noted them on DA and sent them messages on Tumblr (using the fanmail function). They have refused to acknowledge me at all or send me any updates or indication that they are still doing my piece.

They are, however, continuously posting personal artwork on their Tumblr. No indication of commissions, but they are active and ignoring my messages.

I have no idea what to do at this point. I'm upset, frustrated, confused, insulted, and most importantly, out of $155. All I need is for them to acknowledge me and let me know they are aware they still need to finish my piece, but I am being ignored at every single avenue.

Because I stupidly closed the claim and waited this long, Paypal's dispute window is closed to me. I tried calling Paypal but the service agent I dealt with refused to touch it. I don't know what to do at all. Do you guys have any advice as to what I can do to TRY and get this artist to get in touch with me? Should I keep trying with Paypal, as it was the only way to get his attention last time?

Please help. I'm at wits end.

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Comments

( 17 comments — Leave a comment )
zackfig
Jun. 21st, 2015 01:17 am (UTC)
The option is to name the artist.
gatekat
Jun. 21st, 2015 01:20 am (UTC)
This.
revalie
Jun. 21st, 2015 01:20 am (UTC)
I plan on doing that, no question about it -- but I'm still out $155 dollars and want to see if anybody has advice on how I can still deal with this privately and get either my money back or my artwork finished BEFORE I have to make it into a public spectacle. :/
(no subject) - fenris_lorsrai - Jun. 21st, 2015 01:35 am (UTC) - Expand
revalie
Jun. 21st, 2015 01:38 am (UTC)
Possibly unfortunately for me, it was half and half. I had a bit left in my Paypal balance, and the rest (majority of it) was through the bank. I suppose I could at least call the bank and see if there's anything they can do for me.

I just wish the artist would acknowledge or contact me rather than me having to do this though. ugh.
lackoflollies
Jun. 21st, 2015 02:34 am (UTC)
A lot of us wish that. Just file a dispute with your CC and Paypal will be forced to act as well.
sapphistscot
Jun. 21st, 2015 09:18 am (UTC)
Name the artist. Paypal disputes should never be closed unless you actually get the completed art/goods because IIRC once they're shut you can never reopen them. The artist has basically tricked you into closing it and now they're in the clear as far as Paypal are concerned. You can also file a dispute with the bank, then you might at least get the money that came from the bank card back.
venatorrooc
Jun. 21st, 2015 04:27 pm (UTC)
Name the artist. You could try sending them one last private message asking them to communicate and finish your art or else you'll post them here.
If they continue to ignore your notes perhaps leaving a public shout with the ultimatum could push them along.

I also suggest trying with your bank - it's worth a shot at least.
Christina Schandorph
Jun. 22nd, 2015 01:07 pm (UTC)
I'm with the others, definitely name them. So far, what you've told seems like a deliberate scam from this artist and I think we'd all like to avoid them.
revalie
Jun. 22nd, 2015 10:04 pm (UTC)
I contacted them again and gave them an ultimatum. If they ignore that, I'll be posting the full A_B within the week.
fastbreak333
Jun. 23rd, 2015 03:39 am (UTC)
Whoever this artist is, it's appalling that they'd only respond to you when you decide to take your money elsewhere and as soon as you retract it, they go back to their silence. I can't even fathom how somebody would do that without it affecting their conscience in some way. I wish you a lot of luck with this; $155 is a pretty hefty chunk of cash to lose.
revalie
Jun. 23rd, 2015 04:23 am (UTC)
haha. To add insult to injury, they posted a Gumroad tutorial on DA today while still not contacting me at all. I noted them again to give them an ultimatum that if they don't contact me within one week then I'll be posting the full A_B and contacting my bank to try and do a chargeback. so I guess look forward to reading the full A_B post in a week. lmfao.
lackoflollies
Jun. 23rd, 2015 05:05 pm (UTC)
I'd post the A_B regardless of if they refund you or not.
(Deleted comment)
celestinaketzia
Jun. 28th, 2015 04:49 pm (UTC)
mod comment
Advice posts are to remain anonymous. Do not try and out potential artists again.
mochine_nyan
Jun. 28th, 2015 05:01 pm (UTC)
Re: mod comment
Ah, sorry, i did not realise that, as i am new ^^;
The artist was mentioned in this post though. >.<;
celestinaketzia
Jun. 28th, 2015 05:17 pm (UTC)
Re: mod comment
As another artist they had an issue with, not the artist they're asking advice about.
mochine_nyan
Jun. 28th, 2015 05:41 pm (UTC)
Re: mod comment
AH, okay, thank you for clarifying ^^
( 17 comments — Leave a comment )

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