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Advice on how to proceed

I will not mention the artist by name right now, as they may just have a lot of problems. The circumstances of these problems seems a little convenient to me though.

Back in June 2013, I commissioned an artist for a traditional marker piece that was to be sent to me by mail. I sent the money shortly after (can't remember if I used the gift option :-/). They said it might be a little while, but I didn't mind.

In July I asked for a update and they said they only had two smaller pieces before starting mine. In September, I asked for an update again, since I hadn't heard anything and the note went unanswered. I tried to contact the artist on Tumblr a few times as well during this time. After not hearing a reply, I intended to ask for a refund through a comment on their profile, only to discover they'd posted a status a few days before, explaining that they'd lost internet connection and their notes stopped working. They then replied with a note to me a few days later with a WIP, which I liked and told them to proceed. Although I was a bit surprised that so little progress had been made since the last update.

I waited many months and tried a note again in January but was left unread, I saw them being active on DA and Tumblr, so I thought their notes were just not working again. I saw other people getting increasingly impatient in comments to them and they weren't replying. On February 2nd, they posted around 5 drawings, saying they had around 30 in all that would be uploaded within the next few days. Excited, I waited, but after a week, nothing more was uploaded. Seeing as they had replied to a few other comments, I figured their notes just weren't working again, since my last message went unread, so I commented on one of their pictures asking for the rest, but never got a reply. On February 16, they uploaded around 5 more drawings. There hasn't been anymore since.

I felt like I had been scammed, and so had others, who started commenting on their profile. I also had to make a public comment on their profile (I felt really bad about this ):) since their notes might not be working, and I let them know my intentions of making an Artist Beware and I'd like a reply to my comment within two weeks. The two weeks passed with no reply and I let them know I would be making the beware.

As I was gathering evidence, I was contacted by one of their friends, that let me know that they just hadn't been able to reply due to only having sparse internet. I let them know that I've tried both notes, comments and Tumblr, but the friend insisted that neither were working for them and even though I told the friend the artist had been frequently online (they were online one hour ago as of me writing this), they also insisted that it was just a website bug. However, we agreed that if I send them my address, they would get it to the artist for them to send my picture by mail.

Now the question remains: Should I give my address to this complete stranger who knows this artist and apparently knows how to contact them? Should I wait for them to get back online? Should I make an artist beware on them? Or should I just drop the issue and call it a lost cause? Advice is greatly appreciated :)

EDIT: Yesterday, they finally uploaded a piece! But I still got a problem with it, seeing as it's a SFW bookmark that looks completely different from the WIP, and I ordered a NSFW "halfbody/fullbody with simple or no bg".

EDIT 2: I've gotten in contact with the artist through their email and we are working things out. The bookmark thing turned out to be a misunderstanding about an additional free bookmark. The actual commission is still not done, but I got a WIP showing progress, so I'm confident it will be done now :)

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Comments

( 2 comments — Leave a comment )
yuki_fox_demon
Apr. 29th, 2015 06:35 am (UTC)
Obviously you don't need this answered now, since they've uploaded it, but you should absolutely NOT give a random stranger your address. You had no proof other than their word that they actually do know the artist, and getting a third party involved that is just a supposed friend and not a business partner or manager would have been a rather bad idea, in my opinion.

If this is not what you asked for, then contact the artist. I would use e-mail since she's supposedly having note/website issues. Dig up your original discussion and agreement on the commission and send that to her for proof and reference. Unfortunately, since it's a traditional piece, she'll have to redo it if it's that far off the mark. If she's unwilling to redo it, then I would ask for a refund, minus the original artwork she showed you for the WIP.

Edited for clarity and grammar errors (sorry, mods!)

Edited at 2015-04-29 06:37 am (UTC)
Christina Schandorph
Apr. 30th, 2015 06:18 am (UTC)
Yeah, that was what I was thinking too with the address. I did not feel comfortable just giving it out to this person.

I've gotten in contact with her through her email and we are working things out. The bookmark thing turned out to be a misunderstanding about an additional free bookmark. The actual commission is still not done, but I got a WIP showing progress, so I'm confident it will be done now :)

Thanks for your help!
( 2 comments — Leave a comment )

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