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Need some advice

So the biggest part of last year i was waiting for a slot of an artist and earlier this year it got one .
I purchased right away three high price commisions of her . Total around 180$ , macro theme

Two of those pictures were done allright .
The problems basicly began with the third picture .
So the sketches were okay but lacked the mayor playments of the background , its macro theme so where some things going to be .
I said that they were okay , wich they were for me ( basicly the character and pose more wasn´t vissible )
Later she asked to try out a nigth scene on it , i agreed believing in her .

It came as it should come .
The finished product wasn´t really of my likeing ( character was fine but the for the macro theme important bg wasn´t )
Not all the things that should go in it were made ( even one mayor one is amiss ) and the other direction were quite freely executed ( with a secound look fitting to the discription but in a way i´m not likeing it )

So i told her that i wasn´t pleased with the outcome but she refused to work on the finished picture .
I even offered her to pay for a redo of the background wich she tunred down .

Do i have to life with it or could i ask about compensation ?

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Comments

( 36 comments — Leave a comment )
tylociraptor
Mar. 16th, 2015 10:49 pm (UTC)
Just to be clear, the artist showed you the sketch, and despite the fact that you were NOT okay with how it looked, you told the artist you were and let her finish?

That is what sketch/WIP phases are for- it's your responsibility as a client to clearly and reliably communicate to the artist what it is in the illustration (or icon, badge, etc) that you want. If you do not, and you are unhappy with the finished illustration, that isn't the artist's fault and they don't have to go any further with the transaction. They should not be expected to make changes to things you approved in a sketch phase, nor should you receieve any kind of refund because you didn't speak up when it was appropriate.
houndofloki
Mar. 17th, 2015 12:07 am (UTC)
As I'm understanding this, the buyer approved the sketch of character and pose, and agreed to let the artist try out a type of background they hadn't done before - but didn't actually see the background until the picture was done, and the background is what they don't like.

It's the buyer's fault for letting the artist try out something new and not insisting on an additional preview including the background. Should the artist redo the bg? It would be nice to (esp since the buyer is offering additional money) but they don't have to. Unless you're paying a lower price for a "wing it" style commission - always get previews of everything. Always. That was the buyer's mistake.
(no subject) - saniika - Mar. 17th, 2015 07:03 am (UTC) - Expand
(no subject) - ryunwoofie - Mar. 17th, 2015 12:26 pm (UTC) - Expand
(no subject) - saniika - Mar. 17th, 2015 08:37 pm (UTC) - Expand
(no subject) - houndofloki - Mar. 17th, 2015 03:51 pm (UTC) - Expand
(no subject) - saniika - Mar. 18th, 2015 05:16 am (UTC) - Expand
(no subject) - kayla_la - Mar. 18th, 2015 05:23 am (UTC) - Expand
(no subject) - spartanwerewolf - Mar. 18th, 2015 07:02 am (UTC) - Expand
(no subject) - saniika - Mar. 18th, 2015 10:34 pm (UTC) - Expand
(no subject) - houndofloki - Mar. 18th, 2015 01:08 pm (UTC) - Expand
(no subject) - dodger_greywing - Mar. 20th, 2015 09:05 pm (UTC) - Expand
(no subject) - theonesturmi - Mar. 17th, 2015 10:55 pm (UTC) - Expand
Rachael Walters
Mar. 16th, 2015 10:55 pm (UTC)
Even though artists SHOULD edit work if the commissioner is not happy seeing as the finished work is not truly finished because the buyer is not happy with it, you gave her permission to try this out though so you cannot ask for compensation when you clearly gave her the right and permission to do something different with your commission.

You even agreed to pay her MORE for a change so I doubt she would give you compensation anyway

Sorry but your best off just leaving it and next time refuse to let artists experiment or test stuff with your paid work unless you get a discount or something. You could try tailing her up for one but I doubt you get one on something you agreed to early on.
leahtaur
Mar. 16th, 2015 11:33 pm (UTC)
If you approved the sketch stage when she showed it to you, I don't think it's reasonable to ask her to go back and change or add things when the colour is finished. (If that's what you are getting at.) It's just too much work for the way most artists work. If you weren't happy with aspects of the sketch, that needs to be brought up at that stage.

teekchan
Mar. 17th, 2015 12:10 am (UTC)
This.

You gave the artist the OK in the sketch. They can refuse to go back and change it, because you already said it was okay.
leahtaur
Mar. 16th, 2015 11:34 pm (UTC)
Also, is there a reason comments are being screened? o_O
celestinaketzia
Mar. 16th, 2015 11:35 pm (UTC)
Are they being screened upon you posting them, or is someone doing it manually? I can't tell due to my status being different.
(no subject) - leahtaur - Mar. 16th, 2015 11:37 pm (UTC) - Expand
(no subject) - celestinaketzia - Mar. 16th, 2015 11:38 pm (UTC) - Expand
(no subject) - spartanwerewolf - Mar. 18th, 2015 07:04 am (UTC) - Expand
(no subject) - leahtaur - Mar. 16th, 2015 11:38 pm (UTC) - Expand
celestinaketzia
Mar. 16th, 2015 11:35 pm (UTC)
Mod Comment
OP, please remove auto screening from this post.
skulldog
Mar. 17th, 2015 04:13 am (UTC)
Re: Mod Comment
While I agree with many of the above posters on this point; you approved the character pose/scene on the sketch step, and gave the okay for the artist to continue with it. I'm a little hazy on details about part of this step? You say the background was the major issue, but they also missed a major character detail, but you didn't point these out when also giving them freedom to try something risky with the background? The background issue is on you, you both didn't point out any issues YOU had, while also giving the artist a verbal pass to ignore the original request and do something more experimental. As an artist, I'd much rather have a client say they were 100% unhappy with their sketch, and tell me how to change it, instead of waiting to the final art to make sweeping edits once it's much harder to reformat a file to make major edits.

Your artist might also have flatten the working file to make it impossible to edit the background without starting over, I don't fault them for saying no.

As for the missing or incorrect character details, I feel like I'd need to see what you submitted for visual references verse what the artist ended up putting out. The artist MIGHT be at fault there for ignoring your references on this.

Re: Mod Comment - celestinaketzia - Mar. 17th, 2015 10:16 am (UTC) - Expand
Re: Mod Comment - theonesturmi - Mar. 17th, 2015 11:03 pm (UTC) - Expand
Re: Mod Comment - kayla_la - Mar. 18th, 2015 05:25 am (UTC) - Expand
Re: Mod Comment - theonesturmi - Mar. 21st, 2015 12:00 am (UTC) - Expand
Re: Mod Comment - celestinaketzia - Mar. 21st, 2015 12:24 am (UTC) - Expand
(Deleted comment)
Jane Vakarian
Mar. 17th, 2015 03:34 am (UTC)
Sorry OP, this ones on you.
You agreed to the sketch. Artists show WIP for reason like this, once line art/painting is done its veryt ime consuming to change.
I dont think you have a right to any compensation.

It like...going to a restaurant, asking for steak and when they ask "do you want it well done", you say yes.
Comes back, you dont like it.
Its not like they can uncook the steak. They need to give you a new one.

Its the same for big changes on a picture. We gotta do a new one, we cant undo more then 20 times.
ryunwoofie
Mar. 17th, 2015 12:31 pm (UTC)
Maybe if the artist won't change it you can request a version without the background if you do enjoy the characters/posing etc? But as others have said if the artist does not wish to re-do a bg that is their decision and pushing it won't get you any better results. Just gotta eat it.
laughsatthunder
Mar. 17th, 2015 05:32 pm (UTC)
I was just thinking the same thing. You can hope they saved it as a .SAI or Photoshop file on the side.
lurkerwisp
Mar. 17th, 2015 04:00 pm (UTC)
Was the artwork digital, or was it in traditional media?

Depending on their process, even digital work could be very difficult to change just the background. If it's traditional media, then it's downright impossible.
eli_daggertooth
Mar. 18th, 2015 05:59 pm (UTC)
I have to go and agree with the others on this, you agreed to the sketched regardless of how it made you feel, I think that most of the weight of the problem lies on you for that. While I personally would have changed it for you(because I like my customers happy), I dont think you can blame the artist, since you agreed to the sketch.
lamentobento
Mar. 25th, 2015 01:04 am (UTC)
Just adding to the pool, but OP, if you are picky about backgrounds, be always sure to ask the artist to provide a rough background draft sketch. Every artist works differently, so not all of them think that providing a background draft would be important. Communication is important to get out what you want for your commissions!
( 36 comments — Leave a comment )

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