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Advice; Paypal Invoice TOS

Hey, guys! Got a question and hopefully this one will be super short 'n stuff.

So, in light of all the chargeback drama having recently finished on Deviantart, I've decided I want to include a small disclaimer of sorts when I send out an invoice. There's a little box of Terms and Conditions in the Paypal invoice template maker. Problem I'm running into is, how do I make it so that I can protect my backside when someone orders digital goods from me? Like how online games offer special currency that you pay RL money for. I've asked a couple of friends and some seem to think that saying, "By accepting this invoice you agree to acknowledge that the goods you are receiving are digital in nature. Unless an extra fee is paid, you will not receive physical goods," is enough to do so.

But I don't know if it's either a fruitless endeavor or something that I should try to implement. If so, how should I word such a phrase so people understand that they're getting digital goods from me and that they can't issue a chargeback/ask for a refund as per my TOS/disclaimer when they have received the digital goods?

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( 3 comments — Leave a comment )
Aug. 25th, 2014 09:15 pm (UTC)
I have a feeling even if you placed such a clause in your ToS; Paypal is going to override that and still settle on the side of the client. You can try it; of course. There is no harm in the attempt (who knows I might be wrong!)

If anything we've learned from these serial digital art theives is; better charge for the CD and media mail and ship off that. Paypal seems under the impression that tracking number are the only way to prove stuff got done.
Aug. 25th, 2014 09:37 pm (UTC)
Pretty much this. Paypal's own TOS says they don't cover digital goods from chargebacks.
Aug. 26th, 2014 02:18 pm (UTC)
Agree with the above; there's no clause that will entirely protect you on Paypal. What I do include in mine are in the notes for the client section, saying that the final product will be delivered electronically. I also put in the item section exactly what it is; example: One digital headshot, colored and shaded. That way the customer knows exactly what they're getting, Paypal can see what they're getting, and hopefully it would have some merit on Paypal's side should a dispute come up, since the person paid the invoice under the terms on it.
( 3 comments — Leave a comment )


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