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What To Do If Posted to Artists Beware

A place to voice positive or difficult experiences with commissioners or artists. This includes both paid transactions and art trades. Customer and artist reviews, lost contacts, and reports of art theft are welcome.

This community is also open to discussions and questions on how to conduct business between artists and their customers.

Please read and keep in mind our Community Rules which are located on our Profile Page. Also remember, that artists_beware does not allow the deletion or screening of posts and comments by its members. If you are having difficulties, please inform a moderator!

If your links contain material that is either adult (NSFW) or dangerous (malicious code/virii/trojans) please state so immediately before you encourage the membership to view.

Updates of Note:

6/30 NOTICE: 2 Rule changes [Art theft] & [Censoring sensitive information]
celestinaketzia joins staff
4/16 & 30 Sigilgoat & Shukivengence retire
4/15 Kerstin retires; kayla_la new owner
2/25 Bazeel no longer A_B/FA Liason; removed from FA Staff
Beware unofficial social media 'mirrors'
12/12: Harassment is Unacceptable
10/19: 5-day ban instated for deleted comments/post
10/3: Reminder: Do Not Delete Comments!
9/25: New Mods! sigilgoat & shukivengeance!!
3/1: Artists Beware Report Template

Monthly Positive Feedback

Artists Beware only has three officially recognized sites:
artists_beware ab_archive & Artists Beware on DW

[sticky post] How to handle being posted to AB

You've Been Posted to Artists Beware... Now What?

Artists Beware can be a powerful place. With thousands of members and readers, that is a lot of people who will see your name. It is completely understandable the stress, frustration, anger, worry, and anxiety having a beware posted about yourself may bring.

However, many times it is not the actual post on its own that will ruin a reputation. Instead, it is how the artist or commissioner reacts to it. This post is here to help you figure out what to do if you end up here, and sincerely want to smooth over your newly ruffled reputation.

  • First thing's first... DON'T PANIC. The absolute WORST thing you can do is respond while you're emotional. Get a hold of yourself, walk away and calm down before coming back to defend yourself.

  • If the beware is a result of genuine wrong-doing (even if accidental on your part), don't make excuses, or try to guilt trip the OP with your problems. People will see right through it and it will definitely lower their opinion of you. It makes you sound insincere in wanting to fix things when you come off as if you are looking for sympathy or to get out of your responsibilities instead.

  • Be respectful and polite, it will go a long, long way. Many times, people earn business if they handle a problem gracefully and with tact. In turn, the opposite reaction will net you the opposite result, and you don't want that.

  • Do not ask/demand/blackmail/hint for the OP to delete the post! I can't stress this enough. It makes you look shady, and people WILL take note of it. If things are resolved, we have a 'resolved' tag specifically for that, and the OP can update their post to reflect the resolution. Deleting the post is unnecessary and contradictory to the purpose of AB as a whole, as well as disrespectful to the userbase. Do not do this. It will most likely end in getting both you and the OP banned, and the post will merely be reposted anyway.

  • DO NOT send your friends/SO/whoever to fight your battles for you! This is one of the worst things you can do. You WILL be judged to an extent by the company you keep, and if someone you know comes in frothing at the mouth in defense of you, cursing and raging at the members, it will be theirs AND your reputation that will suffer for it. Try to avoid 'whiteknights', and understand that you yourself coming in and being respectful and honest with an explanation, apology, and resolution will do far more for you than your friends ever could.

  • Ultimately, your goal should be fixing the problem and earning that Resolved tag. After all, if you messed up, why wouldn't you want to try to make everybody happy by fixing the issue? Keep that in mind at all times when you are replying.

  • When defending yourself against genuinely untrue claims, do what you can to show proof as politely and calmly as possible. If the OP is downright lying or omitting information, and you can prove it, AB members will react appropriately and moderator action may be taken against the offending OP.

  • Understand that AB isn't a group of dramallama meanie jerkfaces who want nothing more than to see you suffer. The members of AB work with the information they're given at the time, and they will be honest, even if it's not something you want to hear. But if you've made a mistake and are genuinely apologetic, you will be surprised how helpful and sympathetic the members will be. Treat them with respect, and they'll do the same for you.

  • Never pull the 'I have a life' excuse. Everybody has a life. Rarely is anyone's life so busy that they can not do what ended up getting them posted here, and if it is, you shouldn't be taking commissions/getting commissions/whatever to begin with. If something does come up, update them personally! Don't leave them in the dark or expect them to search for information. Fulfilling the agreements you make, whether you are a customer or an artist, should be an important part of your life and sense of character. If it isn't, well, that's probably why you're on AB.

    Okay. Just keep this in mind, then. Don't freak out, be respectful when replying, don't send your friends or SO to whiteknight for you and don't demand the OP take down the post. If you genuinely want to fix things, behave like it, and you'll be fine!

    If I missed anything or anyone has anything to add, feel free to do so!
  • Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    Advice Needed: What should I do?

    So back in I'll say October of last year I bought a sketchbook slot from an artist I've done business with a few times before and never had a problem with. After payment and start of the sketchbook the artist ran into a lot of personal problems including the death of her mother. Nevertheless she was still true to her word and I received my sketchbook just much later that we had planned. Anywho one of the things include with the sketchbook was supposed to be some colored sketches. But she took my that the sketchbook she had bought was too small and she didn't like to try coloring in it, so she offered me 5 free digital draws of two character each of anything I wanted.

    Well I gave her my ideas, refs, and etc on Aug. 13th of this year. I much her her again on Sep. 26th to ask about it. She told me she hasn't started them because she's been busy, but would next week. Well since then she has done several commissions included 4 animation ych's one of which was mine I will add.

    I still haven't received one of the drawing yet so I'm kinda not sure what I should do. I mean for one the transaction was a year ago plus I already have the sketchbook. I'm a bit iffy on whether or not the five drawings should be considered included in the original commission since the sketchbook wasn't everything I was promised. At a crossroads because I've work with this artist before. In fact she was one of the first to every draw my sona. Thoughts on this?

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?
    Hello everyone

    This is my first time needing to ask for some advice on how to handle something that happened recently to me. Even though I'm pretty much inclined to make an artist beware for this, I'd like to read suggestions on how to handle this kind of issues before going any further, as I don't have any experience.
    Three weeks ago, I contacted an artist because she was selling a pack of psd files. She was out of town, so first a friend of the artist gave me some info, and then I contacted directly with the artist by note. To my surprise, she responded quickly to my notes. She offered me to tell her friend to send me the files as she wasn't at home, and so I paid her with that in mind. Then I didn't hear again from her.
    As I knew she wasn't home, I waited two weeks before attempting to contact her. So I sent her a reminder, just asking for a possible date for delivery. I did sent her my e-mail. The artist didn't answer, but she read the message. This eerie silence is what makes it worrying, as she hasn't tried to contact me or tell me anything about the payment. And even though I've waited months for art, these are just two files I'm waiting for, so it's supposed to be quick and painless, but at this point I don't think she has the intention to send the files.
    The artist has uploaded art, so I know she is still active; should I apply for a chargeback? Or should I do something else before demanding my money back? I know three weeks is "not a long time" for artists standards, but given that I'm expecting files, I guess it is reasonable.

    Thanks for your help.

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    Advice Needed: Lost Packages & Letters

    Hi there!

    I need advice on a small issue I've come across that I've never had to deal with before. This seemed like the right place to come, because the community here is so knowledgeable on how the postal service works.

    Recently, I ordered an item from an artist's online shop. It was marked as shipped on September 16th. It is now October 14th, almost a month later, and it hasn't arrived. It was shipping within the United States in an envelope with no tracking, between two states that are both located on the east coast. You might know that a serious hurricane recently tore through the area, but I believe the item should have arrived well in advance to the storm, as it hit just last weekend.

    Thus, I'm under the impression that the postal service has lost the envelope. It was intended as a gift, so I'm a little concerned.

    So, I'm here to ask: what can be done to locate packages or envelopes that are lost?

    Note that the artist is not responsible for lost or stolen packages/envelopes. Things like this happen sometimes, and this is a question of what to do when it does happen, not a critique of the artist or anything!

    Thank you! <3

    EDIT: Emailed the artist to find out through which service the item was shipped. I'm now working to recover it and they've offered to help, so this can be deleted or marked as resolved or whatever needs to be done!

    Now, I'll answer my own question for anyone who might happen to see this and be wondering this themselves.

    If a package or envelope is misplaced, the USPS offers a missing mail recovery program. You can submit a request to have the missing package searched for. [link]

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    Artist Beware - Worms & Bones

    WHO: Worms & Bones

    WHERE: Homepage: http://www.wormsandbones.com/
    Deviantart: http://wormsandbones.deviantart.com/

    WHAT: $600 CAD for a one-of-a-kind art doll based on a werewolf character of mine.

    WHEN: So arrangements for this commission first started back around late September, 2014, but confirmation happened in November 2015. Details were exchanged from February-March 2015. I paid in two installments. The first installment was March 10, 2015. References were provided on March 21. The second installment was paid on April 8, 2015. Provided below are screen shots of all the email exchanges we've had. What's important to note here is that I've had to email them sometimes two or three times in order to get a response, though to their credit they did always eventually respond. I sent the emails a week, sometimes two weeks, apart (in between months of waiting) as I was trying not to be worrisome. But conversely, I was becoming worried about the lack of communication. The first email I sent asking for an update was on June 3, 2015 with a followup on the 10th. I sent another inquiry on August 15, followed by another follow up on the 29th. I received a reply the following day. This pattern continues for some time, with me checking in every two to three or four months. I was unclear as to how long a commission was actually going to take as no where in their TOS does it state that they can take a year or longer to complete and at no point in the email exchange did they offer an ETA. I eventually became too anxious at their lack of communication and finally sent an email stating as such on December 7th basically expressing this anxiety and the concern over how long it was taking as I had received my previous customs from them in 2-5 months. I assumed that a commission to take maybe 8-9 in between customs and whatever else, especially since Worms & Bones have previously provided great customer care and a superior product. As requested, they did provide me with a rundown on events that was happening/had happened over the past few months to explain why it was taking so long. Up to this point I had only received one WIP (on Sept 1). I received a second Dec. 7, which was included in the response email I got after my inquiry about the length of time it was taking.

    Needless to say, communication hasn't really improved. It's still taking a week or more for them to respond to my emails. I've received only 3 WIPs emails. I last requested on update on Sept. 13 as well as a possible ETA. Their response was pretty much the same as their last update - still waiting on their caster and were going fur shopping since they didn't have the right kind. It is now Oct. 11 and I haven't heard anything else.

    Although I just recently noticed they have put up a warning in the Contact section of their website that they maybe slow to respond. So at least they tell you that now.


    November 30-December 1, 2014 - First discussion of taking on the commission.

    Feb. 27, 2015 - Worms & Bones confirms that they can take on the commission.
    March 21 - More Details Exchanged. This screenshot also shows me confirming that I paid the invoice.
    March 10 - First installment paid.
    March 21 - Details Finalized.
    April 8 - They sent me the 2nd Invoice.
    April 8 - Final installment paid.
    June 3 and June 12- First inquiry emails sent. This screenshot shows their response on the 12.
    Aug 15, 29, 30 - Second inquiry email sent. This screenshot shows the exchange for that month.
    Sept. 1 - First WIP. They emailed ME this time. I was sure things were going to be moving forward finally but two months later...
    November 23 - 3rd Inquiry.
    Dec. 7th - 3rd Inquiry follow up. This shows the exchange between the two of us during that time. I should point out that their responses are professional and friendly, and they do acknowledge that their commissions take a long time to complete (like, over-a-year-long, I suppose) - information I really wish I had known beforehand. They also provided a 2nd WIP.
    Dec. 7th - My response to that last email (Couldn't fit all of it on the same screenshot.)

    Feb 10, 17 2016 - 4th inquiry sent about a detail on the WIPs.
    So far, so good with their response here. I was pleased that they just responded even if they didn't have a WIP to show me.
    April 23rd, May 5 - 5th inquiry. This screenshot shows the exchange from that time period. Also 3rd and last visual WIP.
    July 17, 20 - 6th inquiry and their response.
    Sept. 13, 19 2016 - Asked for another update and a possible ETA, but no mention of it in their response. I have yet to hear anything about more about the furs and today is Oct. 11.

    Read more...Collapse )

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?
    SO about three years ago I took a materials-only pokemon head comission for a friend, and it went great. Her younger brother loved it and wanted one of his own, so we began planning a full body pokemon cosplay for material cost only. The project kept getting put on hold for one reason or another, usally me being in school or him not having the $300-$500 needed for materials. Now that I've graduated college I have the time for side projects, and now that he has a regular job he has the funding to get started. He was about to send me money via paypal when I asked when he would be sending a duct tape dummy. Long story short, he can't get anyone to help him with it despite living with two people. The three of them are my friends, and they want my boyfriend and I to visit their city (four hours away) so I can make the duct tape dummy.  My boyfriend would need to come because I don't have a car or insurance, so he'd have to be my unofficial taxi. I don't want to waste a weekend driving four hours one way to help with a one hour project; on top of food and gas (I'm diabetic and they never keep food that I can eat) we'd also have to get a hotel because my boyfriend is extremely allergic to their cat. I think it's sort of rediculous to ask that in the first place. They also offered to come to our apartment, but even though they're our friends, hosting them can be really exhausting. Again, I don't feel like going to such effort over a duct tape dummy NOR do I wish to inconvenience my boyfriend that badly. If my friend's brother really and truely can't find someone to help him, I don't think I should do the project, and I told him as much. I know he was excited about getting the costume and he's upset that I've canceled, but what am I supposed to do? I don't feel comfortable working off measurments alone because this costume involves a lot of shaping, and I don't have a dress form to work with. He is tall and extremely slender, so I don't know anyone locally who could act as a body double. Is a duct tape dummy really that unreasonable to request? I know they're standard in the fursuit community, but I don't know about the cosplay community.

    My other question involves the shipping of materials. Back when we first started planning, I sent him a thorough list with all the materials we would need, their prices, and sources to purchase them. His sister works at Joanne's and the fleece we needed went on a really cheap sale, so they purchased $50 of materials and brought them down to me during a visit. It's so much fabric that it takes up an entire moving box, and I've been storing this stuff for over two years. I didn't ask them to buy it and I certainly didn't ask to bring it down, but nevetheless here it is. When I told them I was canceling the project, I said I wanted to mail them back the materials and they could either a) paypal me the shipping costs or b) let me keep some materials and I would pay shipping. They haven't responded, and now I'm not sure if this was inapproriate to ask. My apartment is teeny, so keeping a huge box of stuff really has been an inconvenince for me. I have no use for 90% of the materials and I don't feel I should be responsible for keeping them when I didn't ask to buy it in the first place. I'm fairly sure they're already mad because I won't arrange a trip to make the duct tape dummy, and this is icing on the cake.

    If it helps, I'm not terribly concerned about damaging the friendship at this point; it has been declining for months and I just want to move on from this project. I have other cosplays I'd like to work on, and I'm tired of being on hold for this pokemon costume. I did tell him that when he had both the dummy and the money I'd be happy to work with him, but for the time being I had other things to work on. Am I handling this right?

    Community Tags:

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    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    UPDATE POST: Pirate-Cashoo

    Some of you may remember the saga of Pirate Cashoo from a few years ago. She ghosted with a long list of prepaid commissions, some of which were already years old. Her tag here has 11 bewares - but her total queue of customers from FA, DA, Tumblr, and Hentai Foundation was into the hundreds.

    My original "beware" post about her was in 2013, regarding images purchased in 2011. It's so old I didn't think there was much use in editing that post.
    Old beware link: http://artists-beware.livejournal.com/663577.html#comments

    Cashoo got back in contact with me earlier this year, and over the past month my old commissions have been completed, in full and to good quality. I'm happy with them.

    Pictures (SFW):

    Though I'm not excusing the original behavior, making good on a five-year-old transaction is a rare thing, and I give Cashoo props for doing that. Looking through her active Tumblr accounts, she is making a good-faith effort to plug through everything she owes, and has either completed drawings or sent refunds to a lot of people so far.

    If you're on her outstanding list and haven't heard from her, she's using pirate-cashoo and tellamine on Tumblr and you should reach out.

    You can go ahead and retag my old post as resolved, and I wanted to give this heads-up to anyone who may still be waiting be waiting on images or may still remember the ordeal with her.
    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?
    WHO: Sugar and Spice Costumes / SugarNSpiceCostumes / Kittencheshire

    WHERE: http://www.sugarnspicecostumes.com/ , http://sugarnspicecostumes.tumblr.com , http://www.furaffinity.net/user/sugarnspicecostumes/

    WHAT: Artistic Liberty Fursuit, won in auction on FurBuy in late 2013.

    Proof of Purchase: [Payment Pic 1, 2]

    Read more...Collapse )
    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    October Positive Reviews!

    Sorry for the delay! Here's your positive review post for October!

    If you've had a great commission experience, either as an artist or a customer, please comment here and spread the word. It doesn't have to be a full-on story, though you're welcome to type one! All we need are a few lines on why this person was so great to work with. You can also recommend companies, such as printers or fursuit-making teams, as long as it's relevant!

    There are plenty of reasons to post someone here: perhaps they went above and beyond the call of duty to fix a problem, or were so prompt with communication and payment it was like having them right next to you, or were very professional and courteous every time you contacted them.

    To help keep things organized, please follow this simple form:

    1. Name of the person you recommend (please also put this in the subject of your comment):
    2. Link to person's website or art page:
    3. Approximate time period of when you did business with this person:
    4. Details (Here's where you tell us why they are so awesome! What made the transaction go so well? Perhaps link to the art or suit you bought/sold if you feel like sharing. Please mark NSFW if the subject matter is adult!!):
    If you have multiple people to recommend, please put them in separate comments to keep things organized.

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

    Iceman1984 (Resolved)

    Who: iceman1984

    Where: http://www.furaffinity.net/user/iceman1984/

    What: Digital art with an animated version for $60. He says it’ll be done in 2-3 months after payment is sent, but I have yet to see the pic done.

    When: Spot claimed on May 15, 2016; payment sent on June 14


    Please note that the artist is Japanese, which means that English isn’t his first language.

    My comment in the commission journal, in which I claimed a spot (in case it gets deleted), as well as asking him to give me time to get money in on June (to which he agree)
    His PM to me (I've censored out his PayPal address; read from down)
    My payment confirmation to him (read from down)
    PayPal reciept
    My PM to him asking about progress since payment, as well as his reply (read from down)
    My PM to him asking for the sketch stage (no response, despite being read)
    My comment on his new commission opening journal on Sep. 23, suggesting that he needs to stop taking on more new commissions (in case it gets deleted)
    My PM to him asking for a refund (again, no reply)


    Read more...Collapse )

    Update September 27: He finally replied back and said he just started the work so he couldn't do the refund.

    WIP (NSFW)

    I approve the sketch and told him to keep at the pic. So here's hoping!

    Update September 28: I meant to do this, but I've messaged him again, explaining that it's unfair on his part to deny refunds and that he could've at least do a partial refund after doing the sketch. I do hope he takes my advice to heart when he responds.

    Final update September 30: He finally got the commission completed. And the results are just as I ordered.

    I'll consider this issue resolved.

    Community Tags:

    Before commenting, please read our Community Rules.
    Do not go after persons posted about here, by leaving comments on their art pages.
    If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?


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